Frequently Asked Questions


  • How do I place an order?

    Browse our catalogue, select your size, and add items to your cart. Review your cart to ensure all the desired items are included. Proceed to checkout, apply any discounts, and enter shipping details. Complete your payment and look out for an order confirmation email.

  • How long will it take to receive my order?

    Production on your garment begins once your order is confirmed and could take up to 4-6 weeks to complete. Shipping time is additional and varies by destination. Once shipped, you will receive an email with a tracking number to monitor your order’s journey.

  • How do I determine the right size for my order?

    Our size guide is crafted to assist you in selecting the perfect fit. For personalized sizing advice, our customer support team is at your service.

  • Can I customize or make special requests?

    If you have a special request, please contact our customer support team, and we will do our best to assist you. However, please be aware that due to the small size of our team we can only take a limited number of requests at a time and cannot guarantee all customisation requests will be accepted.

  • How do I care for my garment

    Papa Oppong garments are very delicate and crafted with the utmost love and care. Please adhere to the care instructions provided with your purchase to ensure your items remain in impeccable condition.

  • Do you provide international shipping

    Yes, we ship worldwide. Once shipped, you will receive an email with a tracking number to monitor your order’s journey. Please note that recipients are responsible for duties/taxes, which is paid upon delivery based on your country. Check our shipping page for more information on shipping rates and delivery times to your region.

  • Are Papa Oppong products available in physical store locations?

    Papa Oppong garments are available to shop on our website, Farfetch and in Browns London.

  • What forms of payment do you accept?

    We accept major credit and debit cards, Apple Pay and Paypal. Your payment information is kept secure.

  • How do I get in touch with your customer support team?

    You can reach us at here. We aim to respond to inquiries promptly.

  • Is my personal information secure with Papa Oppong

    Ensuring your privacy is our top priority. Refer to our Privacy Policy for detailed information on our commitment to your security

  • What's your return and refund policy?

    Due to the bespoke nature of our garments, all sales are final.